Refund policy

Returns

We hope you’ll be very happy with your purchase, but if you do wish to return your item/s, you can do so within 14 days of purchase, so long as it/they are unused, and in original packaging. We’ll be happy to exchange the item for a replacement, or to make a refund via your original method of payment.

To initiate a return or exchange please email shop@cashforkids.org.uk including your name and order number.

We are not able to refund any postage charges, but we will send any exchange items free of postage charges.

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We cannot refund the item(s) if any third-party repairs, incorrect use or careless handling have occurred.

How We Will Respond

Once we received your return, providing it meets the returns conditions above, we will notify you of your refund within a reasonable period. Most returns will be processed within 14 days, although, on occasion, some returns may take up to 28 days. Your refund will be credited back to your original method of payment within approximately two days of being processed. Our delivery charges are non-refundable, and Cash for Kids are not responsible for delivery fees or lost returns.

Faulty Items

We’re always really disappointed on the rare occasions that customers receive an item that isn’t to our high standards. Faulty items will be refunded in full, including delivery charges for sending them to you and the cost incurred by you in returning them to us. Please email us at shop@cashforkids.org.uk and include your order number and the nature of the fault.